Responsible Gambling
At Canplay Casino, we prioritize responsible gaming practices to ensure that our players enjoy a safe and entertaining experience. Our platform is designed with your well-being in mind, offering various tools and features to help you maintain control over your gaming habits.
Deposit Limits
Set daily, weekly, or monthly limits on your deposits to avoid overspending. This feature allows you to take breaks from gaming without worrying about exceeding your budget.
Loss Limits
Establish a maximum loss limit per time period to prevent excessive spending. Our system will automatically stop your play when the limit is reached, ensuring that you don't lose more than you can afford.
Wager Limits
Restrict your total wagered amount per session, day, week, or month to maintain a healthy balance between gaming and real-life responsibilities.
Session Time Limits
Set a maximum play duration (15 minutes to 8 hours) to help you stay focused and avoid extended gaming sessions. Our system will automatically log you out when the time limit expires, providing a break from gaming.
Self-Exclusion
Temporarily or permanently exclude yourself from playing on our platform by contacting our support team. Once activated, self-exclusion prevents access to your account during the specified period.
Cool-Off Period
Take a 24-hour to 30-day break from gaming with our cool-off feature. This option stops all access and communications, allowing you to reassess your gaming habits and come back when you're ready.
Account Closure
Permanently close your account, which can be reopened after six months. If you need assistance or have concerns about responsible gaming, please don't hesitate to contact our support team.
Reality Check
Our reality check feature provides pop-up reminders of time played and money wagered, helping you stay mindful of your gaming habits. Customize the frequency (every 15-30 minutes) to suit your needs.
Max Bet Lock
During bonus play, our system will automatically restrict maximum bets to $10, ensuring that you don't exceed your budget while using promotional funds.
Help and Support
We understand that responsible gaming is a personal choice, and we're here to support you. If you need help or guidance on managing your gaming habits, please don't hesitate to:
- Contact our 24/7 live chat support team for immediate assistance
- Visit our comprehensive Help Center, featuring self-service knowledge base articles and FAQs
- Reach out to our email support team for non-urgent issues (response within 4-24 hours)
Problem Gambling Resources
We're committed to providing resources that help you maintain a healthy balance between gaming and real-life responsibilities. If you or someone you know needs assistance with problem gambling, please refer to the following organizations:
- Problem Gambling Institute of Canada
- National Helpline (Canada)